Home > Employment > Online Employment Application
Online Employment Application
Memorial Health Center Service Excellence
Pre-Employment Agreement
Memorial Health Center has set a priority on changing the way health care is delivered in our community. Its Journey of Excellence will allow Memorial Health Center to provide:
- A great place for employees to work.
- A great place for patients and residents to receive care.
- A great place for providers to practice medicine.
I understand that if I became an employee of Memorial Health Center, I would be responsible for understanding and adhering to the below standards of behavior:
Communication
- I will remember that my body language speaks as loudly as my verbal message.
- I will patiently explain information to all customers and use words they understand.
- I will inform customers of delays.
- I will follow the established Memorial Health Center phone etiquette policy.
- I will avoid discussing staffing issues with/or in the presence of patients or visitors.
- I will use discretion in discussing private / personal matters in the workplace.
Commitment to My Coworkers
- I will promote a culture that helps people feel appreciated, included, and valued.
- I will welcome new employees by being supportive and setting an example of cooperation.
- I will treat everyone with courtesy and respect.
- I will serve as a team member to exceed customers' expectations.
- I will look for opportunities to celebrate and recognize teamwork.
Accountability
- I will adhere to Memorial Health Center policies and procedures.
- I will be an environmental steward and recycle to conserve our resources.
- I will continue learning and show continuous improvement.
- I will improve the processes that deliver service to our customers.
Customer Service
- I will seek to understand and exceed our customers' service expectations.
- I will remember that customers are not an interruption of my work; they are the reason I am here.
- I will assist individuals who appear to need directions / assistance.
- I will respect a customer's time - taking appropriate action on concerns, complaints, requests, and questions.
- I will consider individual customer needs and rights.
- I will provide services with respect, compassion, and integrity.
Appearance
- I will remember that I may be a customer's first impression of Memorial Health Center.
- I will demonstrate pride and professionalism in my personal appearance by following the Memorial Health Center Dress Code & Personal Hygiene Policy.
- I will treat the Memorial Health Center facility and equipment with respect and look for opportunities to improve the appearance.
Confidentiality / Privacy
- I will adhere to Memorial Health Center's confidentiality policy and procedures.
- I will respect our customers' privacy and view patient/resident rooms or treatment areas as their personal space.
- I will knock before entering a room and identify myself by name and title / department.
- I will ensure privacy for my customers.
- I will discuss private matters in a private area.